Some War Stories and Articles from the Archives
When I was doing a lot of consulting work in customer service, there were just some situations that happened to me that were inexcusable and unwarranted and really frustrating. So, I often took the time to document what happened. I occasionally read these and still get angry, so I have no philosophical problem with leaving them here...
Sun Life of Canada Service Stinks! (12/99)
Don't Do Dish Network - Another Horrible Systems Story (8/17/99)
Delta Airlines, Frequent Flyers and Lost Reservations 7/99
Really Stupid System for Marriott Rewards / Guest Services
Northwest Airlines took my money. A short story about a non-trip to Singapore
The Don Yontz Story - Generally, I like to deal with consultants. But on occasion, one finds one that explains why we get a bad reputation
return to the Square Wheels Home Page